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Terms of use

TERMS OF USE & PRIVACY POLICY

Terms of Use – Personal Data – Special terms for online purchases

Dear User,

Below are the general terms of use and privacy data protection policy applicable to our site.

 

Terms of Use

General Provisions

The current site e-youthlab.com is provided by «YOUTH LAB. S.A.».

The company is located at Delfon 5 & Leof. Kifisias 152 33 Chalandri – Phone: 216 900 0060, (hereinafter the “Company” through its website (hereinafter the “site”), it provides the option for online shopping (hereinafter “shopping”) under the following terms of use, which visitors / users are invited to read carefully and visit / use its pages / services only if they fully accept them. Use of the site automatically implies acceptance of our terms.

The visitors / users are responsible for their access to the services of the site and payment of any fees to third parties (e.g. internet services, charges for time spent in it). Also, they are solely responsible for their personal equipment and the necessary technological means allowing them to access its services.

For more information regarding the data protection policy, see below and in the relevant section.

Aside from the mentioned exceptions (proprietary rights of third parties, partners and entities), the entire content of the site, including images, graphics, photos, illustrations, texts, provided services and all the files of this website in general are the intellectual property, registered trademarks and service marks of the Company and are protected by relevant provisions of the Greek law, European law and international conventions and treaties. Therefore, none of them, in whole or in part, may be sold, copied, modified, reproduced, reposted or downloaded, transmitted or distributed in any way; except, for the one-time storage of one single copy of part of the content on a basic personal computer, for personal and neither public nor commercial use and without erasing the indication of its originating site, without any prejudice whatsoever to the relevant intellectual and industrial property rights. Users understand and accept that they may not reproduce, copy, sell, resell and / or commercially exploit in any way all or part of the site’s content.

Given the nature and size of the internet, under no circumstances, including negligence, shall the Company be held liable for any kind of damage to the visitors of the site’s pages, services, options and content to which they proceed at their own discretion. The content of the site is provided “exactly as is” without any warranty expressed or implied in any way. To the fullest extent and in accordance with the law, the company renounces all warranties, expressed or implied, including but not limited to those entailing merchantability and suitability for a specific purpose.

The Company shall not guarantee that the pages, services, options and content shall be provided without interruptions or errors and that the errors shall be fixed. Also, it shall not guarantee that the site or any other site or server through which these become available to the users / members shall not contain any viruses or other harmful ingredients.

The content and information contained in the site is offered to its visitors / users and to the web users’ community in general. The Company does not have control over the availability, content, data protection policy, quality and completeness of services of other websites and pages to which it refers to through hyperlinks or banners. Therefore, for any problem that may occur while visiting / using them, users shall directly address the relevant websites and pages, which are fully responsible for the provision of their services. In no case shall it be concluded that the Company adopts or accepts the content or services of these sites and pages to which it refers to nor that it is linked to them in any other way.

The above terms and conditions of use for the site, as well as any amendment thereof, are governed and complemented by Greek law, European Union law and relevant international treaties. In the event that any provision of the above terms becomes contrary to the law, it shall automatically cease to be valid and shall be removed from the terms herein, without any prejudice to the validity of the remaining terms. The terms herein form the entire agreement between the Company and the visitors / users of its pages and services and shall be binding to them only. No amendment to these terms shall be considered nor constitute part of this agreement unless formulated in writing and incorporated into it.

In addition to everything expressly provided herein, the Company shall hold no civil, criminal, or other liability towards you and / or any third party that has been granted rights by you, in the event that any of the above, while using the services and / or products of the site herein, suffers direct, indirect, incidental, consequential financial or other damage, loss of profits due to: (a) errors, omissions, technical issues, glitches or malfunctions of communication networks, the Internet, website or Internet Service Providers, (b) the permanent or temporary discontinuation of operation of the website or of certain services and / or discontinuation of certain products through the site, (c) events, situations, activities, acts and / or omissions of the website or third parties including other Users for which it does not provide any guarantees and does not have any obligation in accordance with the provisions herein, (d) information and other content that may be published and communicated by third parties.

 

Newsletters – Informative Bulletins

The users entering their email in the relevant Newsletter field consent to receiving newsletters and offers from the company.

The newsletters that the visitor / user of the website’s services receives by willfully subscribing to the mailing lists are the intellectual property of the Company and, therefore, protected by the relevant provisions of Greek law and international treaties. The Company reserves the right to not register a person in the mailing lists or to delete that person from them. The Company may keep a file with the subscribers’ emails in order to send them other messages of informative or financial nature, in addition to newsletters, always with the user’s consent that is given upon registration to the site.

The Company shall not be held liable in case the newsletters are not delivered to their destination, although it shall make every effort with ISPs (Internet Service Providers) to deliver them. Newsletters might end up in the “Junk” folder. If the user wishes to no longer receive newsletters or to unsubscribe from the newsletter mailing list, they may notify the Company through the contact form on the website or the relevant link that appears in the newsletters they receive. In any case, the user is entitled to all the rights granted to them by the General Data Protection Regulation (GDPR), as listed in the special section below. The website uses a third party company for the tracking of the newsletters’ recipients, whose details are available upon request at eshop@youthlab.com.

User Registration

User registration and participation is complimentary, personal, non-transferable and unassignable. The user is responsible for the information they provide to the Company and the website is based solely on their statements regarding their personal information. Any details entered during registration shall be complete, truthful and up to date. In case a legal entity registers as a user, the name of the contact person as well as the full business name of the legal entity shall be mentioned. In case any information changes, the user is obliged to immediately inform the site so that the information always remains complete and truthful.

The user who registers in the site has the following options:

Any personal data entered by the user during their registration is processed by the Company for the sole purpose of

(a) creating an account on the site,

(b) contacting the user regarding their transactions (for example, to make sure that there is a way to contact the user, to complete, send and deliver their purchase order, for payment and a secure financial transaction)

(c) sending to the user informative, advertising and promotional content regarding the Company’s products and services, including its cooperation with third parties. The terms and Provisions of the Data Protection Policy are applicable to the collection and processing of personal data.

By registering as per the above, the user gives their explicit consent to the collection and processing of their data under the Terms of Use and Data Protection Policy herein, which Terms and Policies the user declares to have read, understood and accepted fully and unreservedly.

The user may at any time withdraw their consent for the collection and processing of their personal data provided to us as per the above, and delete themselves as a user, by sending a relevant email to eshop@youthlab.com.

The user may at any time access their data or may also at any time request the immediate erasure or rectification of their data, the temporary non-use of their data by the site, its restriction or non-transmission, following the same email procedure as above. Personal data shall not be disclosed to any third party and shall be managed exclusively by the company for specific purposes.

 

Use of cookies

We may use the information collected on this page, through automated means, to transfer personalized content, for market research, data analysis and system management purposes, to determine whether you have visited us in the past or are a new visitor to the site, as well as to comply with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our Terms and Conditions. We may also use the information in other ways, for which special notice will be given at the time of collection.

 

Clarifications on the use of cookies

A cookie is a small string of information sent to the User’s browser by a web server and stored on the User’s computer hard drive. Cookies do not harm the User’s computer system and do not affect its functionality. Cookies also make browsing the web easier for the User by saving their settings. The site uses cookies to provide specialized services and content that covers the interests of the user. The above cookies do not contain any identifiable personal information. Most browsers are set to accept cookies by default; however, the user has usually the option to set their browser to reject them. Even without cookies the User may use most of the services of the site.

Essential cookies

Essential cookies are absolutely necessary for the proper functioning of the website, allowing you to browse and use the site’s features, such as access to secure areas, registration forms, favorites list, use of the shopping cart and for security purposes. These cookies do not read your personal identity. Without these cookies, our website cannot function effectively.

Analytics and functionality Cookies

These cookies collect data on how visitors are using the website, which pages they most frequently visit and whether they receive error messages from websites. These cookies collect aggregated, anonymous information that does not identify visitors. They are used solely to improve the performance of a website and allow us to collect information about the use you make of our websites, including the content you select when browsing our websites, in order to measure the effectiveness and interaction between consumers and the website, as well as improve our pages over time. These cookies may be provided to us by third party providers of analytical tools but are used only for the purposes related to our webpages.

 

Targeting / advertising

These cookies are used to provide content that best suits the user and their interests. They may be used to send targeted advertising / offers, limit ad impressions or measure the effectiveness of an advertising campaign. We may use these cookies to remember the websites you have visited in order to determine which online marketing channels are most effective and allow us to reward external websites and affiliates who have forwarded you to us. For this purpose, the Company, under the above cooperation with the Company and if the user has accepted the Targeting – Advertising cookies, shall give notice that personal data shall also be processed by the Company.

 

Data Protection Policy

General Information

The following notice on the protection of your personal data shows you the way in which we process your personal data when you contact us or when you use one of our services.

The information is categorized. Therefore, if you wish so, you may easily inform yourselves on why and how we process your personal data.

We shall inform you on:

The data protection policy herein shall be reviewed regularly to make sure that it remains accurate and up to date.

Through its site, the Company may collect from you the necessary data to create a personal account that you may use to place purchase orders and receive updates by email.

Data collected by the Company is gathered, processed and stored in confidentiality by the Company as the Data Controller, in accordance with the applicable data protection provisions, the General Data Protection Regulation (EU 2016/679) and Law n.4624/2019.

Any collected personal data shall never be disclosed to third parties (except, wherever provided for by law and the Competent Authorities) and the data’s personal nature shall be preserved. The Company shall store files with this data exclusively for communication, marketing and statistical purposes, to improve the provided services and manage its customer base.

 

How we collect your Personal Data

Data collection methods

Most of the personal information we process originates directly from you due to one of the following reasons:

 

Data collection methods by the site

User registration

When you register on the site, we collect your personal data using the form available in the section “My Account”. In this way and with your consent, the Company collects your name, surname, email address, gender, date of birth.

Online Order

When placing a purchase order, we collect personal data using the form available in the “Create a User Account” section as defined in the General Terms and Conditions. In this context, based on the rights and obligations deriving from the contractual relationship between us and its implementation as well as from statutory obligations, in addition to the data collected during your registration, we collect: your address (for delivery and invoicing, in case they differ) and your phone number (landline and mobile phone).

Lastly, when you are browsing the Website, the Company’s servers automatically recognize your computer’s IP address (the numeric web address assigned to each computer on a network. The form of the IP address is as follows: XXX.XXX.XXX. XXX).

The data we collect and is necessary for us to respond to your searches or your purchase order, is marked with an asterisk on the data collection forms. In case you do not fill in the required data we shall not be able to complete our transaction.

In addition, we may receive your personal data from various sources, as explained below. We may collect this information when you share it with us on our website, our social media platforms, or at any of our events. When you visit this Page, we also collect certain information through automated means, using technologies such as cookies & web server logs.

The personal data we collect from you every time you visit the site or place an order is necessary for the overall handling of your request and / or your purchase order by the Company and its provider agents.

Furthermore, this data may be used to inform you about products and services provided by the Company, as well as its Marketing policies.

Lastly, the Company may email you commercial offers regarding products or services, promotional or advertising activities and marketing activities in general, unless you state your refusal by contacting us using the above contact information under “Your rights and options”.

 

Your Rights regarding Personal Data

According to data protection legislation, you are entitled to rights for which we are obliged to inform you. You may exercise the following rights:

Right to access

At any given moment, you have the right to request that we provide you with copies of your personal data. There are some exceptions to the rule, meaning that you might not always receive all the data we process. You may find out more in GDPR articles 12 and 15.

Right to rectification

At any given moment, you have the right to request that we rectify data that you consider inaccurate. In addition, you have the right to request that information you consider incomplete be completed. You may find out more on this right in GDPR articles 12,15 and 19.

Right to erasure

In certain cases, you have the right to request that we erase your personal data. You may find out more on this right in GDPR article 17.

Right to restriction of processing

In certain cases, you have the right to request that we restrict the processing of your personal data. You may find out more on this right in GDPR articles 18 and 19.

Right to object to processing

You have the right to object to the processing of your personal data. You may find out more on this right in GDPR article 6.

Right to data portability

This only applies to the information you have given us. You have the right to request that we transfer the information you have given us to another organization or that we give it to you. This right applies only when we process information based on your consent or a contract and the processing is automated.

Clarifications on your rights

You may exercise the above rights free of charge; we shall reply accordingly within a month from receiving your request.

You may find all the information on your rights at https://www.dpa.gr/el/polites/gkpd.

In case you wish to submit a request for information regarding your rights, please contact us at eshop@youthlab.com.

 

Data Transfer

We shall not disclose your personal data to third parties for the direct promotion of products or services, unless you have been notified and given your consent, wherever required to do so.

We use processors, i.e., third parties who provide services to us and are involved in the processing of personal data. In these cases, your data shall be kept secure and shall only be stored by the processors for an indicated period of time, that we shall set. This means that, unless we explicitly instruct them to do so, they shall not process your personal data any further, nor transfer your personal information to other third parties.

In certain cases, we are legally required to transfer your data. For example, following a court order or when we cooperate with other supervisory authorities while handling complaints or audits. In any case, we shall do so only if there is a legal basis for the transfer of relevant information.

 

Lodging a Complaint

If you think that we are processing your personal data illegally or unlawfully, please let us know about it, by specifically informing us at eshop@youthlab.com. If our reply is not satisfying to you, then you may lodge a complaint before the Hellenic Data Protection Authority at complaints@dpa.gr

Children’s Data

As a precaution, we do not collect their personal data. However, we are sometimes given children’s data when providing a service. The information in the relevant sections of the policy herein applies to children as well as adults.

The policy herein is written in plain language so that a person of at least 15 years of age may understand the main points of Data Processing for Natural Persons.

 

Contact through e-mail

Short Description

E-mail account eshop@youthlab.com allows any third person to contact our business. Contact can be made for any generic question regarding products (e.g., prices, availability etc.), procedures (e.g., exchange – return of a product), complaints pertaining to customer service, information about opening hours and days etc.

Purpose for Processing

To be informed of and handle the issues mentioned in each e-mail, to continuously improve the business’s customer service.

Types of Personal Data

e-mail address and / or name and / or surname and / or telephone number and / or postal address and / or any other information the data subject may choose to share. There is no data collection form template.

Data Sources

Incoming e-mails.

Types of Notification Recipients

Depending on the message – subject, it may be copied to various departments of the Company and to partner suppliers.

Time-limit for Erasure

In order to ensure accountability as well as for internal audit purposes, any information gathered from the specific personal data input source shall be kept for a period of up to one year since the last communication, after which it shall be erased.

Lawfulness of processing

Under article 6 (1) (b): processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering a contract.

 

Newsletter

Short Description

The Company offers to the site’s visitors the option to subscribe to a newsletter where they can get updates on products and brand news.

Purpose for Processing

Updates, contact, promotions

Types of Personal Data

E-mail, gender.

Data Sources

Data fill-in form at the site

 

Placing a purchase order through the site

Short Description

Through the Company’s webpage, the visitors may enter a purchase order electronically, edit or even cancel it upon contacting customer service.

Purpose for Processing

Entering, processing, possibly exchanging products, shipping to customers, possibly canceling a purchase order. A customer possibly returning an order.

Types of Data Subjects

Site Users who shop online.

Types of Personal Data

Name, surname, address, contact number.

For invoicing: name and surname of Natural Person, occupation, Tax Office, Tax Identification Number, address of residence.

In case of (full or partial) return of the order, when payment has been made upon delivery and the User is entitled to a refund, the refund shall be made to a bank account. For this purpose, the following information is requested: Name & Surname of the Beneficiary, Bank, Bank Account Number, IBAN

Data sources

Purchase special form and returns form.

Time-limit for erasure

2 years from the date of transaction.

Lawfulness of processing

Processing is based on article 6 (1) (b): processing is necessary for the performance of a contract to which the data subject is party.

 

Special Terms for Online Shopping:

The Company reserves the right to freely amend or revise the terms and conditions of use and transactions for the site, whenever deemed necessary, while assuming the obligation to inform consumers on any change through the site’s page.

Any amendment shall take effect on the day they are posted on the website herein.

It is clarified that any change in the Terms of Use herein does not include purchase orders the User has already placed in our e-shop prior to the amendments entering into force as per the above. Using the site following any amendment as above is considered as consenting to the Terms of Use as amended. Any contract through the site is drawn up in Greek.

 

Provided information & Products

The Company is committed to the accuracy, truthfulness and completeness of the information provided at the site, pertaining to the transactions provided through it. The Company, acting in good faith, shall not be liable nor bound by data entries made by mistake / oversight according to common experience and shall be entitled to rectify it whenever noticed. The above guarantees are made without prejudice to relevant technical or typographical errors which cannot be predicted or have occurred unintentionally or due to interruptions in the operation of the website herein or due to force majeure.

 

Limitation of liability

In the context of its transactions through the site, the Company shall not be responsible nor liable for any kind of compensation for any damage or loss that might occur from order cancellations, non-performance or delay in their performance, by any cause. While the Company does not guarantee the availability of the products displayed at the site, it informs the interested User based on the relevant information on availability and, in case this information changes, promptly informs the customers on the lack of availability, bearing no further responsibility.

The Company has taken all necessary technical and other measures in order to promptly update the available quantity of our products; however, it expressly reserves its rights regarding the veracity of the available quantities of products at the site, as the update might be complete within one (1) hour from the moment of change.

In the context of good faith and fair practice, the Company shall not be obliged to accept a purchase order and enter a sale of products and / or services which, due to a typographical or clerical error, appear at the site with an incorrect price, i.e., less or greater than the one applicable for that period. If in a purchase order such a pricing error is found only in part of the ordered products, then the order shall be valid and properly performed for the remaining products, while deemed incomplete for the products in which the error was found; however, if all the items in the purchase order are related, or intended to be used as a whole and operate as a unit and the User states that partial fulfillment of the order does not serve their needs or interests, then the Company shall cancel the entire order.

The site provides the content (for example, information, names, photos, images), the products and services available through the website “exactly as they are”. Under no circumstances shall the Company hold any civil or criminal liability for any damage (direct, special or consequential, which indicatively and not restrictively, alternatively or / and cumulatively, consists in loss of profit, data, monetary satisfaction etc.) that a site User or a third party might suffer for reasons related to the operation or not and / or the use of the website and / or the inability to provide services and / or products and / or information available in it and / or by any unauthorized third party interference regarding products and / or services and / or information available through it.

 

Product availability

The User is informed of product availability through indications on the page for each product or service at the site. More specifically, the link “BUY / ADD TO CART” is active for each available product, while the link “BUY / ADD TO CART” is inactive for each non-available product and the message “Out of stock” appears instead. The Company reserves its rights regarding the availability of its products if these are not available at the time of order. In that event, the Company reserves the right to not accept the specific purchase order and, therefore, to not make the sale. Any payment shall be returned to the User without undue delay, in the same method the User chose to pay for their order. The following are exceptional cases of availability:

The Company reserves its right to inform the User of any occurring reasons rendering the product non-available or for possible (new) times of delivery if there is cause for delay in the delivery. In that case, if deemed that the delay makes the transaction unprofitable for the User, the User may unilaterally cancel the purchase order with a written statement (by email to eshop@youthlab.com). If the order is cancelled, and the sales agreement is therefore terminated, the Company shall return the full amount paid by the User without undue delay.

The availability of products offered for sale through the e-shop might differ from the availability of products offered for sale through the physical stores. Therefore, there are products that might be available for purchase from physical stores and not from the site, and vice versa.  This is due to the limited availability of these products. Web Exclusive products offered for sale only through the site make for an exceptional case, where purchase orders are carried out by strict order of priority.

The listed prices for products include VAT. The Company reserves the right to alter prices without previously notifying the User. Regardless of any fluctuation in prices, the User shall always pay the listed price for the product at the time the purchase order is fully submitted.

 

User Obligations

Every User of the site is required to:

It is prohibited to use the site to mail in any way or form, publish or transmit any content that is illegal, threatening, offensive, defamatory, immoral, vulgar, obscene, reinforcing or expressing racial, ethnic or other discriminations, that may cause damage to third parties in any way.

Any action or omission that (a) infringes on any patent, trademark, trade secret, copyright or other proprietary rights of both the Company and third parties, (b) contains viruses or other software that might cause interruption, damage, destruction or obstruction to the operation of any software or cause damage to the reputation and respectability of the Company, its Partners and Affiliate Companies and / or other users / Members / consumers, or might violate the site users’ personal or other data is prohibited.

In addition, it is prohibited:

(a) To access or attempt to access any information and data (including personal data) circulated through the website for which there is no authorization or authority to use.

(b) To access the site in order to create or produce a product or service in competition with the products / services of the Company.

(c) To facilitate third parties, in any way and by any means, to gain access to the data provided to the site by its users.

(d) To proceed to any form of Software piracy, hacking and / or tapping, copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, editing, resale, creation of derivative work of data (including personal data) and information, including the website’s content and material (photos, graphics, texts, etc.).

 

SSL Security Protocol

The site is equipped with SSL (Secure Socket Layers) Security Protocol for data encryption.

 

Online Dispute Resolution

The site fully complies with out-of-court resolution processes for domestic and cross-border disputes regarding sales contracts drawn up with each of its users / customers, as described in Joint Ministerial Decision 70330/2015, which includes provisions that fully align the Greek legislation with Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC and adopts additional national measures for the implementation of Regulation 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes,

The Online Dispute Resolution platform is directly linked to the competent Alternative Dispute Resolution (ADR) bodies that process the complaints. In Greece, the competent bodies are A) the Independent Authority “Hellenic Consumers’ Ombudsman” and B) the Hellenic Ombudsman for Banking – Investment Services.

Instructions regarding the Online Dispute Resolution process can be found at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show.